Refund Policy

Tech Survival  | Last updated: July 2026

At Tech Survival, we want you to be happy with every purchase. We stand behind the survival gear and outdoor products we sell, and we know that sometimes an item may not be the right fit. This Refund Policy explains how returns and refunds work, how long you have to make a request, and what to expect once we receive your item. Please read it carefully before you place an order.

Our 15-Day Return Window

You have fifteen days from the day your order arrives to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. We ask that you keep any tags, manuals, and accessories that came with the product. Items that are damaged by misuse, or that show clear signs of wear, may not qualify for a full refund.

How to Start a Return

Starting a return is simple. Just email us at ghostnthedarkness1983@gmail.com or call 864 683 8669 with your order number and the reason for your return. Our team will review your request and, if it is approved, send you clear instructions on where to ship the item and how to package it safely. Please do not send any product back to us before you have received these instructions, as we may not be able to process returns that arrive without warning.

Free Returns

We are proud to offer free returns within fifteen days. This means you will not pay extra return shipping fees when you send back an eligible item using the method we provide. We believe this makes shopping with us easier and gives you the confidence to try our gear. Please note that free returns apply to standard cases and may not cover situations where an item is returned outside the return window or in a condition that breaks the rules above.

Refunds

Once we receive your returned item, we will inspect it and let you know if your refund is approved. If everything is in order, we will process your refund to your original payment method. Refunds usually appear within five to ten business days, though the exact timing depends on your bank or card provider. We will always email you to confirm once the refund has been sent, so you know it is on the way.

If your return is not approved, for example because the item arrived used or outside the return window, we will contact you to explain why and to discuss your options. In some cases we may offer a partial refund or arrange to send the item back to you.

Exchanges

If you received the wrong item, or a product that is faulty, we are happy to arrange an exchange. Contact us as soon as you notice the problem and we will make it right. The fastest way to get the item you want is to return the original product and place a new order once your refund is confirmed. If the fault is on our side, we will cover the cost of putting things right.

Damaged or Faulty Items

Please check your order as soon as it arrives. If any item is damaged, defective, or different from what you ordered, let us know within a few days of delivery. Where possible, send us a photo of the problem so we can understand the issue and help you quickly. We will offer a replacement, an exchange, or a full refund, depending on what suits you best. Your rights under the law are not affected by this policy.

Non-Returnable Items

For reasons of safety and hygiene, some items cannot be returned once opened or used. Any product marked as final sale, along with gift cards, cannot be refunded. If you are unsure whether an item can be returned, please contact us before you buy and we will gladly explain.

Order Cancellations

If you change your mind soon after placing an order, contact us as quickly as possible. If your order has not yet been packed or shipped, we will do our best to cancel it and give you a full refund. Once an order has been handed to the carrier, we can no longer cancel it, but you can still return the item under our normal fifteen-day return window once it arrives. Reaching out early always gives us the best chance to help.

Sale and Discounted Items

Items bought during a sale or with a discount code can usually be returned in the same way as regular items, unless they are clearly marked as final sale. When a discounted item is refunded, we return the amount you actually paid after the discount was applied, not the original full price. If you used a one-time discount code on an order that is later returned, we may not be able to reissue that code, so please keep this in mind when you shop our offers.

Return Shipping and Packaging

When you send an item back to us, please pack it carefully so it is protected during the journey. Using the original box and padding is the safest choice. We recommend using a shipping method that can be tracked, so both you and our team can follow the package. While our free return service covers eligible returns, items that arrive damaged because of poor packaging may affect the refund we can offer, so a little care at this stage really helps.

Gifts

If the item was marked as a gift when it was bought and shipped straight to you, you may be eligible for a gift credit once we receive the return. If the item was not marked as a gift, or the order was shipped to the buyer first, any refund will go to the person who placed the original order. If you have questions about returning a gift, just get in touch and we will explain your options clearly.

Late or Missing Refunds

If you have not received your refund after the normal waiting time, first check your bank account again and then contact your card provider, as it may take them extra time to post the money. If you have done this and still have not received your refund, please reach out to us and we will look into it right away. We are always here to help resolve any issue with your order.